Power of Cancellation

Cancellation / Withdrawal policy


You have the right to withdraw from this contract within 14 days without giving a reason.

The withdrawal period is 14 days from the day on which you, or a third party designated by you, other than the carrier, took possession of the goods.

To exercise your right of withdrawal, you have to inform us (TermNet Business GmbH, Mooslackengasse 17, 1190 Vienna, Austria, Tel.: +436643446180, email: termnet@termnet.org) by means of a clear written statement (by email to termnet@termnet.org, by text message (SMS) to +436643446180 or by registered letter), of your intention to withdraw from this contract.

To comply with the terms of the withdrawal period, it is sufficient that you send notice of your cancellation of the contract before the expiry of the 14-day period.

Consequences of withdrawal

If you revoke this contract, we must return all payments which we have received from you, including delivery costs (except for additional costs resulting from choosing a type of delivery other than the most favorable standard delivery offered by us), without delay and no later than fourteen days from the date of receipt of your notice of revocation of this contract. For this refund, we will use the same means of payment which you used for the original transaction unless otherwise expressly agreed with you; we will not charge you any fees for this refund in any case.

We may refuse to provide repayment until we have received the goods or until you have provided proof that you have returned the goods – whichever occurs earlier. We will bear the costs of returning the goods. You must pay for any deterioration of the goods only if such deterioration was caused by handling them beyond what was necessary for examining the quality, features, and functioning of the goods.

Exceptions from the right to withdrawal

There is no right of withdrawal for contracts with the following content:

  • the supply of digital content (e.g. online courses) which is not supplied on a tangible medium if the performance has begun with the consumer’s prior express consent and his acknowledgment that he thereby loses his right of withdrawal;
  • services if the performance has begun with the consumer’s prior express consent, and with the acknowledgement that he will lose his right of withdrawal once the contract has been fully performed by the trader;
  • the supply of goods made to the consumer’s specifications or clearly personalized;
  • the supply of sealed audio or sealed video recordings or sealed computer software which were unsealed after delivery.